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In collaboration with Politecnico di Milano and Creative Industries Lab, this report explores how design can lead the way in a post-pandemic world.
Drawing on emerging consumer trends and expert insight from the webinar we conducted with Francesco Zurlo, Daniela Maurer, and Xue Pei, it maps the macro shifts reshaping how people expect to move, interact, and feel safe and what that means for brands.
Key themes include the rise of tech-enhanced hygiene solutions, the mainstreaming of touch-free experiences, and the growing urgency around mental health and consumer anxiety. Together, they point to a new design agenda: one where safety, sustainability, and human relevance are no longer optional extras, but the baseline for relevance.